Frequently Asked Questions
Everything you need to know about your next style upgrade.
What is the standard shipping timeframe for orders?
We offer standard shipping across Canada and the US, typically arriving within 3-7 business days. Express shipping options are available at checkout for those who need their fashion fix faster.
What is your return policy for apparel?
We accept returns on unworn, unwashed items with original tags attached within 30 days of purchase. Please note that for hygiene reasons, certain items like swimwear and undergarments are final sale.
How do I know which size will fit me best?
Each product page features a detailed size guide with specific measurements. If you are between sizes, we generally recommend sizing up for a more comfortable fit, or checking the product description for 'true to size' notes.
Do you offer international shipping outside of North America?
Yes, we ship our collections worldwide. International delivery times vary by location, usually ranging from 10-21 business days depending on customs processing.
Can I exchange an item for a different color or size?
Absolutely! You can initiate an exchange through our online portal. Once we receive your original item in its original condition, we will ship out your new selection free of charge.
How should I care for my premium garments?
To ensure the longevity of your clothing, we recommend following the care label instructions on each piece. Most of our high-quality fabrics benefit from cold water washing and air drying to prevent shrinkage and preserve color.